CUSTOMER CARE
RETURNS
Your satisfaction is our highest priority.
If for any reason you are not satisfied with your purchase, you may return items for refund or exchange within 15 days of purchase (date listed on receipt) for most items in new condition. You can't return anything worn, altered, damaged or washed in any way. All tags must be attached. Original shipping charges are non-refundable. Please allow us from 3 to 7 business days from the time we receive your order for us to process your exchange. We will notify via email once the exchange has been processed.
FAQ
How do I return an item?
If for any reason you are not satisfied with your purchase, please contact us at info@albaenid.com.
We will provide you additional important information on how to return your order.
What is your returns policy?
You may return items for exchange only within 30 days of purchase (date listed on receipt) for most items in new condition. You can't return anything worn, altered, damaged or washed in any way. All tags must be attached. Original shipping charges are non-refundable. Please allow us from 3 to 7 business days from the time we receive your order for us to process your exchange. We will notify via email once the exchange has been processed.
How do I track my order?
We will provide you your tracking information via email once your package is sent for delivery. Also you will receive email updates for each status of your purchase.
How can I contact you?
You can write us at any time at info@albaenid.com
you can expect an answer between 1 to 2 business days.
What are your delivery options?
You will receive your order between 3 to 5 business days from the date that it is shipped out. Orders will be sent via USPS Priority Mail and you will receive a shipping notification email that will notify your tracking options and information.
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